Terms & Conditions
Mental Health Clinic terms & conditions - updated 16.01.2021
Payment: Please note that Mental Health Clinic is a private psychiatric consultancy and is not covered by the NHS. Our policy is either to receive payment in advance for self funding patients or, for insured patients, we require a policy number and pre-authorization code confirming that the insurer will pay for any and all specified treatment(s). Should the insurer refuse to pay the full amount the patient will be responsible for the remaining fee, for example the excess which insurance may not cover.
Late cancellation policy: If a confirmed appointment is cancelled between 24 and 48 hours of the appointment time (where notice is given during working days only - ie excluding weekends and Bank Holidays), we will retain 50% of the fee paid or the patient will be liable for 50% of the fee if not already paid. If the appointment is cancelled within 24 working hours of the confirmed time or if an appointment is missed, we will retain 100% of the fee, or the patient will be liable for 100% of the fee if not already paid.
Out of hours service: Mental Health Clinic does not provide an out of hours or emergency service. For urgent medical advice out of hours please use your local NHS service, for example your GP or A&E if appropriate.
Records: Please note that any hard copies of documentation we receive will be scanned and uploaded to GDPR compliant online records. Hard copies will be shredded to protect confidentiality unless the patient has stipulated that hard copies should be returned to them. Please see our privacy notice on the website for more information.
Telephone follow up: Mental Health Clinic reserves the right to decide on which form of clinic is required. In some cases it may be deemed clinically appropriate to recommend a face to face consultation instead of a telephone or skype based one. See prices on website for more information.
Regarding packages of telephone and email follow up: During periods of annual leave when Dr Cubbin is unavailable for consultations, these consultations will be delayed and the time period of the package will be extended to compensate for this. Efforts will be made to find a suitably qualified doctor to cover essential queries during this time.
ADHD was traditionally thought to just affect children and teenagers. Now it is recognised that most people with ADHD do not ‘grow out of it’ and it usually continues into adulthood.